Returns & Exchanges

At Swimwear Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please read the following information carefully to understand our policies and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to hygiene reasons, the following items cannot be returned or exchanged:

  • Intimates
  • Swimwear (unless defective or damaged upon arrival)

Returns & Exchanges Process

  1. Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
  3. Pack and Ship: Securely pack the item in its original packaging and include all tags and accessories. Ship the item to the provided address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  4. Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process your refund or exchange within 5-7 business days.

Refund Information

Refunds will be issued to the original payment method used during the purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider. If you opted for an exchange, the new item will be shipped to you as soon as possible.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Swimwear Store Team,

I would like to request a [return/exchange] for the following item(s) from my recent order:

- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [Item Name(s)]
- Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. We’re here to help!

Thank you for shopping with Swimwear Store. We appreciate your business and look forward to serving you again.

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